These principles apply to all Queensland Government departments (as defined by the Public Service Act 2008). Any customer content or data that is captured by government will be managed and maintained appropriately. This portrays a consistent, holistic and seamless government experience. This framework addresses the future state of an enterprise-wide mobile development platform and MAM, along with a scalable mobile computing infrastructure compliant with VA policy. Refer to ‘Attachment 1 – Channel choice guidelines in the. Agencies should ensure that personal information collected from mobile apps is protected against: loss; unauthorised access, use, modification or disclosure; and any other misuse. A decision to continue development despite work-in-progress in the market or strong appetite in the market to address the business need, should be adequately justified, clearly documented and presented when scrutinised. 01. A modern application is Multiple developments within the same agency is also considered poor practice (e.g. can contribute to the repeated and continued use of the app). Agencies will have the autonomy to charge for service transactions e.g. All mobile apps should at the very least, be deployed on Apple’s iOS and Google’s Android platforms. Agencies could promote other agencies mobile apps via their own social media channels (and other appropriate channels). For Australians, the mobile phone is the most popular and most frequently used device to go online (84% of adult internet users), followed by laptop computers (69 per cent), desktop computers (54 per cent) and tablet computers (50 per cent). An enterprises should offer its services through online and multi-channel interfaces that are rich, intuitive, responsive, easy to use and visually appealing. There should be no charge for downloading, installing and running the mobile app. Mobile application development architecture Develop, deploy, and manage mobile apps that are scalable and secure. It relies on underlying operating systems and databases to store and perform tasks within the application. Expedite release cycle: apps can be updated and distributed quickly without lengthy review systems (e.g. For instance, consider an application that includes logic for identifying noteworthy items to display to the user, and which formats such items in a particular way to make them more noticeable. In information systems, applications architecture or application architecture is one of several architecture domains that form the pillars of an enterprise architecture (EA).. An applications architecture describes the behavior of applications used in a business, focused on how they interact with each other and with users. Web App Architecture Models: Past Present And Future. This includes testing each app for vulnerabilities before deploying it and at key stages of its life. The REST vs. to establish insight into end-to-end customer journey. licence and registration fees. Mobile analytics: Better understanding of user behavior; Crash and in-app reporting: Debugging problems faster; Review the Mobile application development architecture to understand the tools, people, and processes that are needed to deliver a mobile app. These devices typically have an Operating System (OS) embedded in them and able to run application … Interactions with customers should follow Customer Experience standards and conform to agency complaint management protocols. Personal information can only be transferred outside Australia (for example, storing or backing up data in a cloud environment hosted overseas) in circumstances permitted by the, Development of mobile apps should be conducted in a fully transparent manner to assess the privacy impacts of mobile apps at the development stage to identify and plan in line with the public service, The Queensland Office of the Information Commissioner (OIC) has developed guidelines regarding, It is important to design a mobile app with privacy in mind from the outset. If the service is based on their geolocation and lack of network coverage prohibits this happening automatically, the customer should be able to manually select their location and be provided with contextual information (which should be updated with live data if possible when they return to a network coverage area). Also refer to sections ‘2.3.8 Apply appropriate analytics for monitoring the mobile app to gauge engagement and customer behaviour’ and Section ‘. A customer’s experience on a mobile device is extremely important as it allows the government to stay connected to its customer. Agencies should consult with the Channel Improvement team at. When designing the visual look and feel of the mobile app, the user interface will primarily be influenced by one of the following three existing visual guides: Mobile single website experience (SWE) at, Community engagement campaigns (e.g. Analytics should report how many customers visited the app store promotion pages, how many customers downloaded the app, and the customer rating on the App Store and Google Play. For example, if a customer completes a form within the mobile app without network connectivity they should be able to submit the form as soon as they return to network coverage. How can I find and share data and information? Components of the app should be nicely organized and decoupled. A government service should not be unintentionally divested from government by producing a mobile app. Customers will use the mobile app if it is relevant, provides value and makes it easier, thereby enhancing their experience and usage rates. The growth in smartphone and apps usage presents an opportunity for governments to better engage with customers to make their interactions with government simpler and more efficient. Documented due diligence should be demonstrated to clearly define the roles and responsibilities of all stakeholders, vendors, external cloud hosted systems (e.g. The government should give consideration to the demarcation between the provision of service delivery (e.g. Syntax and layout should be aligned across these devices as much as possible, but we also want to … Mobile interfaces LESS THAN 7 inches width should be treated as a phone. In the commonly adopted Enterprise Mobile App architecture, the apps connect with a middleware application which in turn connects with the core system at the backend . Working collaboratively with agencies to provide the best experience for the customer by using and enhancing existing mobile apps. This document provides the guiding principles to support a consistent Queensland Government approach for the design, development and deployment of mobile apps to make it easier for customers to access government information, services and campaigns. It also makes it difficult for customers to easily access other relevant Queensland Government apps when published across different agency development accounts. Business Layer - composed of workflows, business entities and components. Mobile apps will seek the least amount of privileges on the device that it is installed on. Does your team have the necessary skill sets? When developing a mobile application, you may choose to develop a thin Web- based client or a rich client. Any variations to this require documented justification to be presented when scrutinised. The easy-to-use concept is a posi… What are the information security policies? 1 https://www.acma.gov.au/theACMA/communications-report (2016-17)2 EY Sweeney – Digital Australia: State of the Nation: The 2017 Edition https://digitalaustralia.ey.com/, © The State of Queensland (Department of Communities, Housing and Digital Economy) 2020, Queensland Government Enterprise Architecture. No two Government mobile apps should ever serve the same purpose. features such as push notifications, fulfilment tracking, real-time information, location based context etc. Therefore it is important that the mobile apps that are being created are personalised, contextual and provide value to the customer. Supports the public good, particularly if the same services are available online for free. Application architecture determines how applications can be used to complete business processes. Websites designed to adapt to mobile use can perform many of the same functions as apps, while reaching a greater audience. The application architecture should be robust enough to secure the data consumed by the application. To avoid this, assess all ideas first against the existing government mobile apps (both internal (See section ‘. Turn your interest in mobile development into a career needed across a number of different industries. Designing mobile app architecture Number one sign of bad design: the presence of a ‘God’-object, the name of which contains ‘Manager’, ‘Processor’ or ‘API’ Avoiding specifics in all conversations and decisions is a common trait for every architect I’ve ever met. The 10 principles of mobile interface design. Two-thirds of Australians surveyed agreed that they had a significant number of ‘dormant’ apps. Data may also be backed-up to a personal computer with shared access (e.g. The two-year Mobile Application Design and Development Ontario College Diploma program prepares you to enter the expanding and evolving fields of mobile web and application development. Rationale The more that users need to understand the technology employed, the less productive they will be. Software as a service) and the like to clearly illustrate service delivery and business continuity (mitigation strategies in the event of technical change, organisational restructure or similar) that may affect the service experienced by the customer. Whether the AWS cloud architecture includes vertical scaling, horizontal scaling or both; it is up to the designer, depending on the type of application or data to be stored. The choice of how to implement an app should be the result of a clear decision process that is best for the customer and best for government (e.g. (View) Multiple Layers of the Mobile App Architecture Design. The principles outlined in this section can help guide you toward architectural decisions that will result in clean, maintainable applications. For example, write access to the device’s data store should not be sought unless it is essential for the mobile app to perform its functions. Agencies' responsibilities for managing their IP assets, Queensland Government Crown IP policy framework. The Queensland Government supports the market in the identification, development and deployment of mobile apps to address government business needs. Users unable to take advantage of a mobile app must not be disadvantaged and must be able to get the relevant information or service through other channels. • Distills the architectural principles found in Android and illustrates them using a popular mobile app. The model is responsible for managing the data of the application. At the very least, platform analytics should be reported through Apple iTunes Connect (iOS) and Google App Analytics (Android). What services are available to secure my information? Provide options for customer feedback within the mobile app where possible. Mobile apps should not replace other official channels but complement them. provides customers the mobility to do the same things they would traditionally have done sitting at their desks, but on their mobile devices. Consider the platform the app will be found on such as Apple, Android or Microsoft. Communication apps (such as Facebook, WhatsApp, Skype, Snapchat and FaceTime) also prove popular with 88 per cent of online Australians using apps to communicate via either messages or voice or video calls, particularly with family and friends. It’s important to ensure the appropriate channel(s) are chosen to deliver the service to ensure the best outcome for the customer and the agency delivering the service. Principles for the design, development and deployment of mobile apps, provides the Queensland Government with the potential to engage with their customers in real-time, by location with profile information, makes it simpler, more efficient for customers to contact the government and offers tools to make their life easier while using products or services, uses geolocation and beacon technology to push notifications and promote products and services. Maintainability The mobile apps principles should be reviewed annually with input from all Queensland Government agencies and entities, including Franchise Teams. The “To-Be” mobile architecture framework in Figure 4 defines the full stack of functional components required to support mobile application development. The. quit smoking, sun safety etc.). Non-government (behavioural change outcomes) (e.g. Here is my take on some of the key IT architectural principles an application or a service offering should follow. SOAP debate has developers wondering which is preferable for mobile application development.REST, for example, has a reputation for working well for Web-based interactions, which are key for smartphones. The good Mobile Application Architecture ensures the system to be portable enough to respond to these changes keeping the impact of change at minimal level. It allows the customer to engage with government at a time and place convenient to them. In this article, we explore the principles that modern web developers must follow when building successful applications. Financial consolidation: in addition to mobile device management (MDM) and additional Mobile application management (MAM) with Apple, Google, Microsoft (or a third-party aggregator), paid apps can be managed and deployed from within corporate networks. Consideration should be given to the storage, ownership and accessibility of all data and the customer informed wherever possible showing clear instructions how to opt out or mitigate the data being stored on their device. video preview of the app functionality) it should be considered to enhance the customer’s value proposition. Operations are done in parallel and asynchr… The application architecture should be able to accommodate any interface to such Mobile Device Management tools. Security of the data is one of the major non-functional requirement of the application. The development of the mobile app architecture comprises mainly of distinct layers, but the main focus would be on three essential layers, including: Mobile app architecture design usually consists of multiple layers, including: Presentation Layer - contains UI components as well as the components processing them. • Identi es the drivers behind the rapid adoption of software architecture concepts and principles in contemporary mobile software, speci cally Android. Agencies are encouraged to use the official “Queensland Government” developer account available in either the Apple Store or Google Play App Store by sending an email to the Online Products mailbox at. However most of the time a company asks us (or anyone) to build a mobile application they are starting off on the wrong foot. Application development & delivery are continuing to change rapidly as agile principles are applied more thoroughly and to all parts of the overall process. What does “modern” mean exactly? Having an elegant solution might save us a lot of time and money in the future. These choices, backed by sound architectural and design principles, go a long way in building applications that are easy to maintain, reuse, and extend. What is the complexity of the app that we are going to build? Please see the Applicability of the QGEA for further information. Human Computer Interaction design principles for smart healthcare mobile devices are outlined, based on user-centered design. If you're interested in app architecture, ... in this guide from a Kotlin programming perspective, check out the Udacity course Developing Android Apps with Kotlin. Mobile Hardware is a small and portable computing device with the ability to retrieve and process data. Mobile apps should protect information during collection, transfer and storage and have security controls and testing practices, supported by a strong information governance framework. 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